IRCTC Ends Compensation for Train Delays
Latest News
- IRCTC has discontinued compensation for delays in private trains as of February 15, 2024.
- Passengers previously received ₹100 for delays between 60-120 minutes and ₹250 for delays over 120 minutes.
- From October 2019 to February 2024, approximately ₹26 lakh was disbursed as compensation.
- The reasons for discontinuation have not been publicly disclosed by IRCTC.
Table of Contents
Introduction
The Indian Railway Catering and Tourism Corporation (IRCTC) has recently ceased its compensation scheme for delays in private trains, effective from February 15, 2024. This decision impacts passengers who previously benefited from monetary compensation for train delays.
Compensation Scheme Overview
Introduced in October 2019, the compensation scheme aimed to enhance passenger satisfaction on private trains like the Tejas Express. Under this scheme:
- Passengers received ₹100 for delays between 60 to 120 minutes.
- Passengers received ₹250 for delays exceeding 120 minutes.
- In case of train cancellations, a full fare refund was provided, along with complimentary food and water during delays.
Important Notice
Between October 2019 and February 2024, IRCTC disbursed approximately ₹26 lakh as compensation to passengers for train delays.
Discontinuation Details
As per an RTI response, IRCTC discontinued the compensation scheme on February 15, 2024. The corporation has cited confidentiality regarding the reasons for this decision. Notably, in the fiscal year 2023-24, compensation payouts amounted to ₹15.65 lakh, indicating a significant rise in claims prior to discontinuation.
Important Notice
IRCTC has not publicly disclosed the reasons for discontinuing the compensation scheme, citing confidentiality.
Passenger Guidance
With the cessation of the compensation scheme, passengers are advised to:
- Regularly check train schedules and live updates to stay informed about any delays.
- Plan journeys with potential delays in mind, especially during peak travel seasons.
- Utilize alternative travel options if timely arrival is critical.
Important Notice
Passengers should note that, as of February 15, 2024, no compensation will be provided for delays in private trains operated by IRCTC.
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Frequently Asked Questions
When did IRCTC stop the compensation scheme for private train delays?
The scheme was discontinued on February 15, 2024.
Which trains were covered under the compensation scheme?
The scheme primarily covered private trains like the Tejas Express operating on routes such as New Delhi to Lucknow and Ahmedabad to Mumbai.
How much compensation was provided for train delays?
Passengers received ₹100 for delays between 60-120 minutes and ₹250 for delays over 120 minutes.
Why did IRCTC discontinue the compensation scheme?
IRCTC has not publicly disclosed the reasons, citing confidentiality.
Will passengers receive any compensation for future train delays?
As of now, no compensation will be provided for delays in private trains operated by IRCTC.